Refund and Returns Policy

Effective Date: November 29, 2024

At PlanPlusAssure, we are committed to providing you with high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we offer a clear and simple return and refund policy.

Return Eligibility:

  • You may return items within 30 days from the date of receipt.
  • Items must be unused, in original condition, with all packaging and tags attached.
  • Custom or personalized items are non-returnable unless damaged or defective.

Refund Process:

  • Upon receiving your returned item(s), we will inspect them for damage or signs of use. If the product meets the return criteria, we will issue a full refund to your original payment method within 7-10 business days.
  • If the item is returned in non-resalable condition, we reserve the right to refuse a refund or offer a partial refund.

Return Shipping:

  • Customers are responsible for the cost of return shipping unless the item is defective or damaged upon receipt.
  • We recommend using a trackable shipping service to ensure your returned item reaches us safely.

Defective or Damaged Items:

  • If your item arrives damaged or defective, please contact us immediately at info@planplusassure.click. We will arrange for a replacement or offer a full refund.
  • You must notify us of any defective or damaged items within 7 days of receiving your order to qualify for a replacement or refund.

How to Return an Item:

  • To initiate a return, please contact us via email at info@planplusassure.click with your order number and reason for return. We will provide you with detailed instructions for returning the item.
  • Please allow up to 5 business days for us to process your return once we receive the item.

Exchanges:

  • We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

For further assistance, feel free to contact us at:

PlanPlusAssure
Street: 9852 County 71 Rte Henderson, New York
Phone: (315) 938-5072
Email: info@planplusassure.click
Website: planplusassure.click